If you have a complaint please follow the steps below.

Via office: If you have a complaint against Sparbanken Sjuhärad, the easiest and fastest way is for you to contact your local bank office or the bank office that you believe has made a mistake. Sometimes we need to carry out an investigation and produce material and/or review what was said in conversations with the bank's staff. The office has the best conditions to carry out such an investigation, produce material and leave a message and decision to you with regards to your complaint.

Through the Internet bank: Contact us by sending a secure message directly in the Internet bank. Describe what you consider to be wrong, which office you have been in contact with and which solution you want.

By letter: You can also send your complaint by letter to us by using the following address: Sparbanken Sjuhärad AB, Klagomål, Box 1730, 501 17 Borås. When sending you complaint by letter please remember to give us as much information as you possible can, such as: personal details (name, address, personal number, telephone number and or email address), a clear description of your complaint, what solution you want, if this is the first complaint you make or if it is an appeal (överklagan) of a former decision given by the bank and information on any earlier contacts with the bank regarding your complaint. Remember to attach any other documents that concern your case.

If you are not satisfied with the decision on your complaint made by your bank office and want to have your complaint reappraised, you can contact the bank’s Complaints Officer.

Describe, in writing, what you feel is wrong and who you have been in touch with regarding your complaint. Also add information on personal details (name, address, personal number, telephone number and or email address), a clear description of your complaint, what solution you want, information on any earlier contacts with the bank regarding your complaint and remember to attach any other documents that concern your case.

We may need some time to make a decision on the matter, but we will get back to you within two weeks counted from when we have received a complete appeal.

Send your appeal of the complaint decision by letter to:

Sparbanken Sjuhärad AB
Complaints officer
Box 1730
501 17 Borås

If, after reappraisal by Sparbanken Sjuhärad’s Complaints Officer, you are still not satisfied with the bank’s decision, you may turn to the external alternatives described below. You are also always free to approach these instances after the bank’s first decision.

If you are a corporate customer, you are limited to the district court for further review.

Swedish National Board for Consumer Disputes (ARN)

Kungsholmstorg 5, Box 174, 101 23 Stockholm, phone 08-508 860 00

What is ARN? (arn.se)

The National Board for Consumer Disputes (ARN) is a public authority whose main task is to impartially and free of charge try disputes between consumers and business operators. The filed complaint must be in writing. For the Board to try the dispute there are certain value limits as well as time limits that have to be met. The bank undertakes to assist the National Board for Consumer Disputes in the Board's settlement of the dispute.

Consumer guidance

Consumer guides available in many Swedish municipalities supply free information and advice regarding household economics and legal issues.

The Swedish Consumers' Banking and Finance Bureau

Box 24215, 104 51 Stockholm, phone 0200-22 58 00

konsumenternas.se

An independent agency whose objective is to meet consumers' need for information and advice regarding financial services and support in dealings with finance companies. The agency is in contact with complaint officers at banks and securities institutions.

District court

A case can always be referred to a legal review at a district court.

domstol.se

Information about agreements that you have entered into as a consumer with the bank via online banking or the mobile app

If you have entered into an agreement with the bank via online banking or the mobile app, and a dispute has occurred that you are unable to resolve with the bank, you can use the
EU's Online Dispute Resolution platform (webgate.ec.europa.eu).

On the form on the online platform, you should use the following e-mail address to the bank: klagomalsansvarig@sparbankensjuharad.se

Even if you file your report via the online platform, the matter will be sent to ARN for consideration. You will find more information about online dispute resolution at Konsument Europa (eccsverige.se).

Information regarding handling of personal data

If you feel that your rights regarding the handling of your personal data are not fulfilled then you have the right to contact Sparbanken Sjuhärad with questions, request of register extract, request of revocation of consent and request to assert other rights. If you wish to submit a complaint regarding the handling of your personal data or rejection of any previous requested rights, then you can, in writing, contact Sparbanken Sjuhärad´s Data Protection Officer.

FCG AB

Advisense AB, 559005-7773
Neptunigatan 52
211 18 Malmö

dataskyddsombud@advisense.com

More information regarding personal data negotiation and other points of contact is available on Sparbanken Sjuhärad´s web page. You also have the right to submit complaints regarding the handling of your personal data to the Swedish Authority for Privacy Protection, imy.se if you feel that the handling of your personal data infringes on your rights and interests according to applicable law.